Damaged or defective goods
We endeavour to supply goods that are free from defects in materials and package goods to the best of our ability to prevent damage in transit.
Please inspect the goods as soon as you receive them BEFORE CUTTING/ MODIFYING and notify us immediately if you believe there is a problem. Check thoroughly before cutting/ modifying any items, we cannot accept any returns that are different to how they were originally sent.
Damages, shortages and incorrect goods must be notified to us within 3 working days of delivery. It is best to first telephone or e-mail us.
Please retain all goods, documents and packaging. We aim to sort out any such queries within 48 hours of being informed of them and will replace goods or refund your money depending on what is deemed most appropriate by yourself and the Company.
We try to avoid having returns so are happy to send samples before you order.
If you do wish to return goods we will replace or refund but will make a minimum 15% handling charge.
You must notify us in writing within 14 days of the invoice date informing us that you want to return the goods. Goods must be returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition. You must return the goods to us at your cost and we advise you to insure the goods adequately. If returned goods are lost we will not be liable for them.
Please write to us at Car Sound Solutions, 27-35 Hebron Industrial Estate, Kilkenny, Co. Kilkenny, Ireland R95 FK02, e-mail us at email@example.com or fill in the form below. We will refund by the same method of payment used to purchase the goods within 14 days of us receiving the returned goods.
Please include the following with any returns: name, daytime telephone number, invoice number and the reason for the return.